​1. About DropSauna
1.1. DropSauna Limited provides mobile sauna experiences in New Zealand, including: public sauna sessions; private sauna hire; corporate wellness sessions; event hire; group bookings; gift vouchers; related sauna and wellness experiences.
1.2. DropSauna operates as a mobile wood-fired sauna service.
1.3. Services may be provided at public locations, private properties, workplaces, event sites, or other approved locations.
1.4. DropSauna may update, change, pause, remove, or modify services, locations, prices, availability, and booking options at any time.

2. Bookings
2.1. Bookings must be made through an approved DropSauna booking channel, including our website, booking system, email, or another method approved by DropSauna.
2.2. A booking is not confirmed until DropSauna has received the required payment, deposit, or written confirmation and issued booking confirmation.
2.3. Customers are responsible for checking all booking details carefully, including:

• date

• time

• location

• service type

• number of guests

• contact details

• any special requirements
   

2.4. DropSauna is not responsible for issues caused by incorrect or incomplete information provided by the customer.
2.5. DropSauna may decline, cancel, or modify a booking where:

• booking information is incomplete or incorrect

• payment has not been received

• the requested location is unsuitable

• the booking creates a safety or operational risk

• the customer has previously breached these Terms

• the service is unavailable

2.6 Booking on Behalf of Others
A customer may book a session for themselves and/or on behalf of other people (e.g. booking multiple spaces or a group booking).
2.7 Where a customer makes a booking that includes other people, the customer ("the group leader") confirms that:

• they are authorised to make the booking on the group's behalf.

• they have explained these Terms, including the Health & Medical Disclaimer (Section 6), age requirements (Section 5), and conduct rules (Sections 11–12), to every person included in the booking.

• for any attendee aged 16 or 17, the group leader confirms that attendee has the permission of a parent or legal guardian to participate, and will provide that guardian's name and contact details to DropSauna if requested.

• for any attendee under 16, the group leader has confirmed that a parent or legal guardian will be physically present with that attendee for the full duration of the session.
  
  Where the booking includes anyone under 18, the customer making the booking confirms that the age and guardian requirements in Section 5 (authorisation for 16–17 year olds; guardian presence and signature for under-16s) will be met for each such attendee.

2.8 The group leader is responsible for ensuring the above requirements are met for every attendee in the booking. DropSauna is not responsible for a group leader's failure to pass on relevant information, confirm permissions, or arrange required guardian attendance.
2.9 Each individual attendee remains subject to these Terms in their own right — including age verification (Section 5), health and safety rules (Sections 6–8), and conduct requirements (Sections 11–12) — regardless of who made the booking. DropSauna may refuse entry or remove any individual attendee who does not meet these requirements, even if other members of the same booking are unaffected.

3. Payments
3.1. All prices are listed in New Zealand dollars unless stated otherwise.
3.2. Full payment is required at the time of booking unless DropSauna agrees otherwise in writing.
3.3. For private hire, corporate hire, or event bookings, DropSauna may require: full payment upfront; a deposit; a bond; staged payments; payment by invoice.
3.4. If payment is not received by the due date, DropSauna may cancel the booking.
3.5. Cash payments are not accepted unless expressly approved by DropSauna.
3.6. Payment processing fees, card fees, bank fees, or booking platform fees may be non-refundable unless required by law.
3.7. DropSauna accepts payment via (credit card and debit card) via Stripe, Google Pay, and Apple Pay. Accepted methods may vary by booking type and will be confirmed at checkout or invoicing.

4. Prices, Promotions & GST
4.1. DropSauna may update its prices at any time.

4.2. Price changes will not affect confirmed bookings unless the customer requests changes to the booking.

4.3. Promotional offers, discount codes, credits, vouchers, package deals, seasonal offers, special pricing, and limited-time promotions may be offered from time to time and are subject to availability.

4.4. Unless otherwise stated:

Promotional offers may have specific conditions, inclusions, booking periods, locations, or expiry dates.
Promotions cannot be combined with any other offer, discount, voucher, credit, or promotional code unless expressly stated.
Promotional pricing applies only to the services and inclusions advertised.
Promotional bookings remain subject to these Terms & Conditions.
Additional travel charges, hire extensions, optional extras, or additional services are not included unless stated.
Promotional pricing applies to new bookings only and cannot be applied to existing bookings.
Promotions may be amended, suspended, or withdrawn at any time.

4.5. Session Estimates
 

Where a promotion or package refers to a specific number of sauna sessions, heating cycles, burns, or similar inclusions, these figures are estimates only.

References such as "up to 10 sessions" indicate the expected maximum use under normal operating conditions and are not guaranteed.

Unused estimated sessions, heating cycles, or burn time do not entitle the customer to a refund, credit, discount, or additional hire time.

.

5. Eligibility & Age Requirements
5.1. All sauna users must be 16 years of age or older, except where clause 5.3 applies.
5.2. Users aged 16 or 17 must have the permission of a parent or legal guardian to attend and participate. A parent or legal guardian does not need to be present for this age group. DropSauna may require the name and contact details of the parent or legal guardian at the time of booking, and may contact them to confirm permission before or at the session.
5.3. Users under 16 years old may only attend with DropSauna's prior approval and must be accompanied by a parent or legal guardian for the full duration of the session. The accompanying parent or legal guardian accepts responsibility for the minor and agrees to these Terms, including the Health & Medical Disclaimer in Section 6.
5.4. DropSauna may refuse entry or end participation where age, safety, or compliance requirements are not met.
5.5. Proof of age may be requested at any time. DropSauna may refuse entry or end participation where age, authorisation, or supervision requirements are not met.


6. Health & Medical Disclaimer
6.1. Sauna use involves exposure to high temperatures and may not be suitable for everyone.
6.2. You must not use the sauna if you:

• have a serious heart condition or cardiovascular condition

• have uncontrolled high or low blood pressure

• are prone to fainting, dizziness, seizures, or heat intolerance

• have a respiratory condition that may be affected by heat

• are under the influence of alcohol, drugs, or medication that may affect judgement, hydration, balance, or heat tolerance

• have been advised by a medical professional not to use a sauna

6.3. If you are pregnant, sauna use is strongly discouraged. If you choose to participate, you should first consult a qualified medical professional and you participate at your own risk.
6.4. If you have a medical condition, injury, or are unsure whether sauna use is suitable for you, DropSauna recommends seeking medical advice before booking. Sauna use is entirely at your own risk, and DropSauna is not responsible for outcomes arising from a condition the customer did not disclose or seek advice about.
6.5. Sauna use may cause dehydration, dizziness, fainting, overheating, low blood pressure, burns, or aggravation of existing medical conditions.
6.6. The recommended maximum continuous sauna exposure is 15–20 minutes at a time, followed by a cooling break.
6.7. You are responsible for listening to your body and exiting the sauna immediately if you feel dizzy, faint, unwell, overheated, uncomfortable, or unsafe.
6.8. By completing a booking, the customer confirms they have had the opportunity to read this Health & Medical Disclaimer and chooses to participate on the basis that they are responsible for assessing their own fitness to do so.

7. Health & Safety Responsibilities
7.1. DropSauna will take reasonable steps to provide a safe sauna experience and manage health and safety risks.
7.2. All users must:

• follow staff instructions at all times

• follow all safety signage and written instructions

• use the sauna responsibly

• take care when entering, exiting, and moving around the sauna area

• immediately notify staff if they feel unwell or notice a hazard

• avoid behaviour that may put themselves or others at risk
   

7.3. Users must not interfere with any safety equipment, heater, fire system, sensors, ventilation, signage, locks, trailer components, or operating equipment.
7.4. DropSauna may stop a session, refuse entry, or remove a participant where it reasonably considers there is a health, safety, behavioural, operational, or compliance risk.

8. Sauna Use & Heat Safety
8.1. Users must enter and exit the sauna carefully.
8.2. Steps, outdoor areas, and entry points may become wet, slippery, uneven, dark, icy, muddy, or affected by weather.
8.3. Users must sit safely and avoid crowding, pushing, leaning on other users, or blocking the entrance or exit.
8.4. The sauna must only be used during the booked session time or approved hire period.
8.5. Users must not exceed the maximum capacity stated by DropSauna, on the booking page, in the booking confirmation, or on safety signage.
8.6. Users must not sleep inside the sauna.
8.7. Users must not undertake intense exercise, breath-holding challenges, competitions, dares, or unsafe heat exposure inside the sauna.
8.8. DropSauna reserves the right to control temperature, airflow, steam, session timing, and access for safety reasons.

9. Wood-Fired Heater & Fire Safety
9.1. DropSauna operates a wood-fired sauna.
9.2. The heater, stones, flue, firebox, surrounding surfaces, and nearby components may become extremely hot.
9.3. Users must not touch the heater, stones, firebox, chimney, flue, heater guard, sensors, or any hot surfaces.
9.4. Severe burns may occur if hot surfaces are touched.
9.5. Only firewood supplied or approved by DropSauna may be used.
9.6. The following are strictly prohibited:

• burning rubbish, paper, cardboard, plastics, treated timber, driftwood, painted wood, or any external material

• adding extra stones, rocks, or objects to the heater or stone basket

• using accelerants, petrol, lighter fluid, chemicals, or unauthorised fire starters

• tampering with the fire, heater, sensors, ventilation, chimney, or safety systems

• moving, modifying, or attempting to repair the heater or sauna
   

9.7. For public sessions, only DropSauna staff may manage the fire unless otherwise instructed.
9.8. For private hire, the hirer is responsible for safe fire operation only after receiving written and/or verbal instructions from DropSauna. Where a hirer manages the fire unsafely or contrary to instructions given, DropSauna may end the hire immediately in accordance with clause 17.7, and the hirer may be liable for any resulting damage, loss, or additional costs under Section 24.
9.9 Only firewood supplied or approved by DropSauna may be used. 

10. Water, Steam & Löyly
10.1. Water must only be applied to sauna stones in accordance with DropSauna instructions.
10.2. During public sessions, participants must not pour water onto the sauna rocks unless DropSauna staff expressly allow it and provide approved equipment and instructions.
10.3. Steam, also known as löyly, may cause sudden increases in heat and humidity.
10.4. Users must not pour excessive water, dump water, or apply water in a way that may shock, burn, or discomfort other users.
10.5. Users must not add essential oils, fragrances, alcohol, drinks, chemicals, herbs, products, or any other substance to the water, stones, heater, bucket, or ladle unless supplied and approved by DropSauna.

11. Hygiene, Clothing & Sauna Etiquette
11.1. Swimwear must be worn during all public sessions.
11.2. Nudity is not permitted.
11.3. Users must sit on a towel at all times inside the sauna.
11.4. Shoes must be removed before entering the sauna.
11.5. Users should rinse feet before entering where facilities or instructions are provided.
11.6. Users must arrive clean and avoid applying oils, moisturisers, fake tan, heavy sunscreen, hair dye, mud, body paint, or other products that may stain, damage, or contaminate the sauna.
11.7. Food is not permitted inside the sauna.
11.8. Users must be respectful of other guests, staff, neighbours, the public, and the environment.
11.9. Abusive, aggressive, discriminatory, harassing, unsafe, disruptive, or inappropriate behaviour will not be tolerated and may result in removal without refund.

12. Drinks, Alcohol, Smoking & Drugs
12.1. Only water in sealed, non-glass containers is permitted inside the sauna.
12.2. Alcoholic beverages, soft drinks, energy drinks, flavoured drinks, glass containers, and unsealed liquids are not permitted inside the sauna.
12.3. Alcohol, illegal drugs, smoking, vaping, and open flames are strictly prohibited inside or near the sauna.
12.4. Any person who appears intoxicated or impaired may be refused entry or removed.
12.5. Decisions about intoxication or impairment are made reasonably and in good faith by DropSauna staff based on observable behaviour.
12.6. No refund, credit, or reschedule will be provided where entry is refused or participation is ended due to intoxication, impairment, unsafe behaviour, or breach of these Terms.

13. Jewellery, Phones & Personal Belongings
13.1. Users should remove jewellery, watches, glasses, phones, smart devices, and metal items before entering the sauna.
13.2. Metal items may heat quickly and cause burns.
13.3. Electronic devices may be damaged by heat and humidity.
13.4. Personal belongings are brought at the user's own risk.
13.5. DropSauna is not responsible for lost, stolen, damaged, or heat-affected personal property.

14. Accessibility & Mobility
14.1. Users must be able to safely enter and exit the sauna, including using steps and moving across potentially wet, uneven, or outdoor surfaces.
14.2. If you have mobility concerns, health concerns, or require assistance, please contact DropSauna before booking.
14.3. DropSauna will take reasonable steps to accommodate users where practical, but the mobile sauna may not be suitable for all access needs or site conditions.

15. Public Sauna Sessions
15.1. Public sessions are shared sauna experiences where customers book individual spaces.
15.2. Public sessions operate at scheduled times and locations.
15.3. Full payment is required at the time of booking unless DropSauna agrees otherwise.
15.4. Customers must arrive on time.
15.5. Late arrival may result in reduced session time without refund.
15.6. Customers must leave the sauna and surrounding area by the end of their booked session.
15.7. DropSauna may refuse entry or remove a participant where the person:

• appears intoxicated or impaired

• breaches safety rules

• behaves inappropriately

• creates a risk to themselves, staff, other guests, or property

• fails to follow staff instructions
   

15.8. Public session customers must follow all safety, hygiene, conduct, and health requirements provided by DropSauna.

16. Public Session Cancellation, Reschedule & Refund Policy
16.1. Public session bookings may be cancelled or rescheduled up to 24 hours before the scheduled session start time.
16.2. Public session reschedules are managed through our website booking system.
16.3. If your booking is eligible for rescheduling, you can update it using your booking confirmation, customer account, or booking link provided at the time of booking.
16.4. Rescheduling is subject to availability.
16.5. If you cancel at least 24 hours before your session, you may be eligible for: a reschedule through our booking system; a booking credit; a refund.
16.6. Refund requests must be sent to: info@dropsauna.nz
16.7. Cancellations or reschedule requests made less than 24 hours before the scheduled session start time are non-refundable.
16.8. The booking system may not allow changes inside the 24-hour cancellation window.
16.9. Late arrivals are not entitled to a refund, credit, reschedule, or extended session time.
16.10. No-shows are non-refundable and are not eligible for a booking credit or reschedule.
16.11. If DropSauna cancels a public session due to weather, fire restrictions, safety concerns, equipment issues, staff illness, site access issues, insufficient bookings, or other operational reasons, affected customers will be offered: a reschedule; booking credit; refund.
16.12. Approved refunds will be processed within 30 business days to the original payment method.
16.13. Nothing in this section limits any rights customers may have under New Zealand law.

17. Private Hire
17.1. Private hire gives the customer exclusive use of the sauna for the agreed hire period.
17.2. Private hire may be hosted, partially hosted, or self-operated, depending on the booking arrangement.
17.3. Private hire is for private use only unless DropSauna agrees otherwise in writing.
17.4. The customer who makes the booking is responsible for:

• all guests attending

• ensuring guests follow DropSauna rules

• safe use of the sauna

• correct fire operation where self-operated

• preventing damage, misuse, or unsafe behaviour

• ensuring all guests use the sauna safely and that occupancy limits are not exceeded

• ensuring the site remains safe and accessible
   

17.5. The customer must not sub-hire, resell, commercially operate, or allow public use of the sauna unless agreed in writing by DropSauna.
17.6. The customer must not move, tow, modify, repair, or interfere with the sauna, trailer, heater, fire system, locks, signage, safety equipment, or supplied accessories. 
17.6A Once delivered and positioned, the sauna trailer must not be moved, relocated, repositioned, towed, or connected to any vehicle without DropSauna's prior written approval.
17.7. DropSauna may end private hire immediately if there is a safety issue, misuse, breach of these Terms, or risk of damage.
17.8. Only firewood supplied by DropSauna may be used in the sauna heater. The hirer must not burn rubbish, cardboard, paper, treated timber, painted timber, driftwood, oils, fuels, chemicals, accelerants, or any other material not supplied or approved by DropSauna.

Where a hire package includes a stated number of sauna sessions, heating cycles, or burns, these are estimates only and are based on typical use. Actual usage may vary depending on session length, temperature settings, weather conditions, and firewood consumption.

Additional firewood, sessions, heating cycles, or burns may be available for purchase during the hire period, subject to availability and DropSauna's approval.

18. Private Hire Cancellation, Reschedule & Refund Policy
18.1. Because private hire involves location, access, setup, scheduling, travel, staffing, and operational planning, changes and cancellations must be requested by email.
18.2. Private hire cancellation or change requests must be sent to: info@dropsauna.nz
18.3. Unless otherwise agreed in writing, the following cancellation policy applies:
14 Days or More Before the Hire Date
18.4. Eligible for a refund or reschedule, less any non-refundable payment processing fees, preparation costs, travel costs, staffing costs, site visit costs, or other costs already incurred.

• 7 to 13 Days Before the Hire Date
   

18.5. Eligible for a 50% refund or reschedule, subject to availability.
Less Than 7 Days Before the Hire Date
18.6. Non-refundable.
No Access, Unsafe Site, Incorrect Location Details, Unsuitable Access, Failure to Meet Site Requirements, or No-Show
18.7. Non-refundable.
18.8. A request to change the date, time, location, guest numbers, duration, or service details may be treated as a cancellation if DropSauna cannot reasonably accommodate the change.
18.9. Approved reschedules are subject to availability, location suitability, staffing, access, and operational requirements.
18.10. If DropSauna cancels a private hire booking due to weather, fire restrictions, safety concerns, equipment issues, staff illness, vehicle issues, access issues, or other operational reasons, the customer will be offered: a reschedule; booking credit; refund.
18.11. DropSauna is not responsible for additional costs incurred by the customer or third parties due to cancellation, postponement, relocation, weather, access issues, or operational matters, except where required by New Zealand law.
18.12. Nothing in this section limits any rights customers may have under New Zealand law.

19. Corporate Hire & Event Bookings
19.1. Corporate hire and event bookings may include workplace wellness sessions, staff events, festivals, markets, retreats, community events, private functions, or other approved arrangements.
19.2. Corporate and event bookings may require a custom quote.
19.3. A booking is only confirmed once DropSauna has accepted the booking and received any required deposit or payment.
19.4. The customer, organiser, host, venue, or business booking the service is responsible for:

• obtaining all required permissions

• ensuring safe site access

• managing guest numbers

• ensuring attendees follow DropSauna rules

• providing accurate event details

• ensuring the site is suitable for the sauna

• notifying DropSauna of any hazards or restrictions
   

19.5. DropSauna may require additional terms, insurance information, site plans, risk assessments, access details, or event documents before confirming or attending an event.
19.6. Unless otherwise agreed in writing, the private hire cancellation policy applies to corporate hire and event bookings.
19.7. DropSauna may refuse to operate at an event if the site, crowd, access, weather, fire risk, or operating conditions are unsafe.
19.8. The customer, organiser, host, venue, or business booking the service agrees to indemnify DropSauna against any claims, losses, damages, or costs arising from third-party injury, loss, or damage caused by the acts or omissions of the customer, its guests, employees, or contractors during a corporate hire or event booking, except to the extent caused by DropSauna's own negligence.

20. Site Access, Delivery & Setup
20.1. For mobile hire, the customer must ensure the site is safe, legal, accessible, and suitable for delivery, setup, operation, and collection.
20.2. The customer must ensure there is:

• safe vehicle and trailer access

• suitable ground conditions

• enough space for the sauna

• sufficient clearance

• legal permission to operate

• safe access for staff and guests

• no obstruction preventing delivery or collection
   

20.3. DropSauna may refuse delivery or setup if the site is unsafe, unsuitable, inaccessible, too steep, unstable, restricted, affected by weather, or subject to fire restrictions.
20.4. If DropSauna cannot deliver, set up, operate, or collect the sauna due to incorrect information or site issues caused by the customer, additional charges may apply and the booking may be non-refundable.
20.5. Where a cold-water shower is provided, the customer is responsible for supplying a suitable water connection. Water temperature, pressure, and availability are dependent on the customer's water supply and are not guaranteed by DropSauna.

21. Weather, Fire Restrictions & Operational Safety
21.1. DropSauna may cancel, postpone, relocate, shorten, or modify any booking where necessary for safety or operational reasons.
21.2. This includes, but is not limited to:

• high winds

• heavy rain

• flooding

• extreme heat or cold

• fire bans or fire restrictions

• unsafe ground conditions

• equipment faults

• vehicle issues

• staff illness

• site access problems

• public safety concerns

• instructions from authorities

21.3. DropSauna will make these decisions reasonably and in good faith, having regard to safety and operational suitability.
21.4. Where DropSauna cancels a service, customers will be offered a reschedule, booking credit, or refund in accordance with these Terms and New Zealand law.

22. Customer Responsibilities
22.1. Customers must:

• provide accurate booking information

• arrive on time

• follow all safety rules

• follow staff instructions

• treat staff, guests, property, and the public respectfully

• use the sauna only for its intended purpose

• avoid unsafe, abusive, or disruptive behaviour

• notify DropSauna of any hazards, health concerns, or site issues
   

22.2. Customers must not:

• damage or misuse the sauna

• interfere with the heater or equipment

• exceed capacity limits

• bring prohibited items into the sauna

• use the sauna while intoxicated

• allow underage users to attend, whether under their own booking or a booking made on their behalf

• use the sauna outside the agreed booking time

• sub-hire, resell, or commercially operate the sauna without written approval
   

23. Managing Bookings Online
23.1. Public session reschedules are managed through our website booking system.
23.2. Customers are responsible for using the booking link, customer account, or booking confirmation provided at the time of booking to manage eligible public session changes.
23.3. If the booking system does not allow a change, this may mean:

• the allowed reschedule timeframe has passed

• the session is unavailable

• the booking is not eligible for changes

23.4. If a customer cannot access their booking or believes there is an error, they should contact DropSauna at: info@dropsauna.nz
23.5. Refund requests, private hire changes, corporate booking changes, and event booking changes must be sent by email to: info@dropsauna.nz
24. Damage, Cleaning, Loss & Additional Charges
24.1. Customers may be responsible for damage, loss, theft, excessive cleaning, missing items, or extra costs caused by:

• misuse

• negligence

• unsafe behaviour

• breach of these Terms

• failure to follow instructions

• unauthorised operation

• guest behaviour during private or event hire

24.2. Additional charges may apply for:

• damage to sauna, trailer, heater, or equipment

• lost or missing items

• excessive cleaning

• stains from oils, fake tan, mud, food, drinks, or other substances

• blocked access

• delayed collection

• site damage caused by incorrect customer information

• additional time required due to customer actions

24.3. If a bond or deposit is held, DropSauna may deduct reasonable costs from it.
24.4. If costs exceed the bond or deposit, the customer remains responsible for the additional amount.

25. Gift Vouchers
25.1. Gift vouchers are valid for 36 months from the date of purchase.
25.2. Gift vouchers are non-refundable and cannot be exchanged for cash unless required by law.
25.3. Gift vouchers may be transferred to another person unless otherwise stated.
25.4. Lost, stolen, expired, or unused vouchers will not be replaced or refunded unless required by law.
25.5. Bookings made with gift vouchers are subject to these Terms and our cancellation and refund rules.

26. Memberships, Passes & Packages
26.1. If DropSauna offers memberships, class passes, bundles, packages, or subscriptions, the specific terms for those products will be provided at the time of purchase.
26.2. Memberships, passes, or packages may be subject to: expiry dates; booking limits; cancellation rules; transfer restrictions; location restrictions; fair use conditions.
26.3. Unless stated otherwise, memberships, passes, and packages are not redeemable for cash.

27. Photography, Marketing & Media
27.1. DropSauna may take photos or videos for marketing, website, social media, and promotional purposes.
27.2. Customers may opt out by notifying DropSauna staff before or during the session.
27.3. Customers must not photograph or record other guests without their consent.
27.4. Photography and recording must not interfere with safety, privacy, or the experience of other guests.
27.5. Phones and cameras should not be used inside the sauna where heat, humidity, privacy, or safety may be affected.
27.6. Customers who tag, mention, review, or share content relating to DropSauna on social media grant DropSauna permission to repost or share that content, unless the customer requests otherwise.

28. Privacy
28.1. DropSauna may collect personal information for: bookings; payments; customer service; safety; communication; marketing; legal compliance; service improvement.
28.2. Personal information will be handled in accordance with DropSauna's Privacy Policy, available at https://www.dropsauna.nz/privacy-policy
28.3. By making a booking, customers agree that DropSauna may contact them about their booking, safety information, service updates, and, where permitted, marketing communications.

29. Nearby Water, Beaches, Rivers or Lakes
29.1. DropSauna does not provide, supervise, or operate cold plunge, swimming, ocean, river, lake, or other water-based activities.
29.2. Any use of nearby public water areas or third-party facilities is separate from DropSauna's service.
29.3. Customers who choose to swim, enter water, or use third-party facilities before, during, or after a DropSauna session do so entirely at their own risk.

30. Liability
30.1. Sauna use involves inherent risks, including but not limited to dehydration, dizziness, fainting, overheating, burns, slips, falls, smoke exposure, steam exposure, and aggravation of pre-existing medical conditions.
30.2. Participation is voluntary.
30.3. Users are responsible for assessing whether sauna use is suitable for their health, fitness, medical condition, and personal circumstances.
30.4. To the maximum extent permitted by New Zealand law, DropSauna is not liable for loss, damage, injury, illness, cost, or expense caused by:

• customer misuse

• failure to follow instructions

• unsafe behaviour

• intoxication

• medical conditions

• unauthorised operation

• nearby water activities

• third-party facilities

• personal belongings

• events outside DropSauna's reasonable control

30.5. Where DropSauna is found liable for any loss or damage arising from its services, and that liability cannot be excluded under New Zealand law, DropSauna's total liability is limited, at DropSauna's option, to the amount paid by the customer for the relevant booking or service, or to the resupply of the relevant service.
30.6. Customers are responsible for their own actions and for the actions of their guests during private hire, corporate hire, or event bookings.
30.7. Nothing in these Terms excludes or limits any legal rights that cannot be excluded under New Zealand law.
31. Consumer Guarantees
31.1. DropSauna aims to provide services with reasonable care and skill.
31.2. If a service does not meet applicable consumer guarantees, customers may be entitled to a remedy under New Zealand law.
31.3. These Terms do not remove any rights customers have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.
31.4. Where services are acquired for business or commercial purposes, DropSauna may limit or exclude certain guarantees where permitted by law and agreed in writing.

32. Insurance
32.1. DropSauna maintains appropriate public liability insurance for its operations.
32.2. Insurance does not remove the customer's responsibility to act safely, follow instructions, and comply with these Terms.
32.3. Insurance may not cover loss, injury, damage, or claims caused by misuse, negligence, intoxication, unauthorised operation, or breach of these Terms.
33. Force Majeure
33.1. DropSauna is not liable for delay, cancellation, or failure to provide services caused by events outside its reasonable control.
33.2. This may include:

• weather events

• natural disasters

• fire restrictions

• road closures

• vehicle breakdown

• staff illness

• power or internet outages

• supplier delays

• government restrictions

• venue or site issues

• emergency situations

33.3. Where practical, DropSauna will offer a reschedule, booking credit, or refund in accordance with these Terms and applicable law.

34. Changes to Services, Pricing & Terms
34.1. DropSauna may update prices, services, locations, schedules, and availability from time to time.
34.2. Confirmed bookings will not be affected by price changes unless the booking is changed by the customer.
34.3. DropSauna may update these Terms from time to time.
34.4. The version published on the DropSauna website at the time of booking applies to that booking.
34.5. Continued use of DropSauna services after changes are published means the customer accepts the updated Terms.

35. Disputes & Complaints
35.1. If a customer has a complaint or dispute, they should contact DropSauna in writing at: info@dropsauna.nz
35.2. The customer should provide:

• name

• contact details

• booking details

• date of service

• description of the issue

• supporting information

35.3. DropSauna will aim to acknowledge complaints within 5 business days.
35.4. DropSauna will use reasonable efforts to investigate and respond within 30 business days.
35.5. Both parties agree to try to resolve disputes in good faith.
35.6. If the dispute cannot be resolved, either party may pursue remedies available under New Zealand law, including through the Disputes Tribunal where applicable.

36. Governing Law
36.1. These Terms are governed by the laws of New Zealand.
36.2. Any dispute relating to these Terms or DropSauna services will be dealt with under New Zealand law.

37. General
37.1. Entire Agreement: These Terms constitute the entire agreement between DropSauna and the customer relating to the booking and services, and supersede any prior representations, discussions, or agreements, whether written or verbal, except where DropSauna has agreed to specific additional terms in writing.
37.2. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision will be severed, and the remaining provisions will continue in full force and effect.
37.3. Assignment: DropSauna may transfer or assign its rights and obligations under these Terms to another entity, including in connection with a sale or restructure of its business. The customer may not assign their booking or rights under these Terms without DropSauna's written consent.
37.4. No Waiver: A failure by DropSauna to enforce any provision of these Terms is not a waiver of its right to do so later.

38. Contact Details
For bookings, cancellations, refunds, complaints, safety concerns, or general enquiries, please contact:

DropSauna Limited
Trading as Drop Sauna
Email: info@dropsauna.nz
Phone: +64 204 191 8854
Website: www.dropsauna.nz
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End of Terms & Conditions
DropSauna Limited – Terms & Conditions